Frequently Asked Questions & Troubleshooting

The Free Plan includes core links, folders, digital products, course masterclasses, calendar bookings, event tickets, and media embeds.

The Pro Plan unlocks:

• Custom Domain setup (yourname.com or links.yourname.com)
• Removing the “Powered by Ceynk” footer watermark
• Instagram Automation: Up to 5,000 automated DMs and comment replies per month
• Audience Lead Capture blocks & CSV contact exports
• Pro WebGL animated mesh shaders & custom video/image wallpapers
• Discounted selling fees (7% Global / 9% Local Sri Lanka) with no minimum bank payout
• Card dropshadow effects and Pro typography (Instrument Sans, Instrument Serif)

The Ultra Plan unlocks:

• Newsletter Campaigns: Up to 50,000 broadcast emails/month with custom sending domain verification and pre-send deliverability checks (Ultra exclusive)
• Unlimited Instagram Automation: Unlimited automated DMs and comment triggers
• Lowest Platform Fees: 0% Ceynk platform fee on Global Ultra (gateway processing fees apply) / 5% platform fee on Local Sri Lanka Ultra
• Digital Restaurant Menu & Table QR Ordering
• Ceynk Merch Blocks: Sell physical apparel with variant tracking and bank transfer or Cash on Delivery (COD) modes
• Unlimited team collaborators and priority infrastructure

Ceynk offers transparent fee tiers depending on your plan and region:

• Sri Lanka (LKR):
  • Free: 15% platform fee (minimum bank payout LKR 5,000)
  • Pro: 9% platform fee (no minimum bank payout)
  • Ultra: 5% platform fee (no minimum bank payout)
  • Payment Gateway Fees: PayHere processing fees apply to all plans regardless of platform fees.
• Global (USD):
  • Free: Cannot sell (selling is disabled on the Global Free plan; upgrade to Pro or Ultra to sell)
  • Pro: 7% platform fee (no minimum bank payout)
  • Ultra: 0% platform fee (keep 100% of sales proceeds)
  • Payment Gateway Fees: Standard card processing fees (~2.9% + $0.30) apply to all transactions regardless of platform fees.

For full details on fee calculations, processor rates, and payout thresholds, review the Platform Fees & Commission Rates Guide.

No. Newsletter broadcast campaigns are exclusively available on the Ultra Plan.

The Ultra Plan includes 50,000 broadcast emails per month, custom sender domain verification (Amazon SES DKIM), and automated pre-send deliverability checks.

Pro creators can collect subscriber emails via Lead Capture blocks and download their contact database as a CSV, but sending outbound newsletter broadcasts requires an active Ultra subscription.

When enabled, Ceynk automatically replies to public comments on your Instagram posts and reels and sends instant private direct messages with links or downloads to users who comment a trigger keyword (e.g. “Comment KIT to get the link”).

Pro users receive up to 5,000 automated DMs per month, and Ultra users enjoy unlimited automated DMs. Learn more in the Instagram Automation Guide.

• Global Accounts: No minimum earnings threshold on any tier.
• Local Sri Lanka Free Plan: Requires a minimum accumulated earnings balance of LKR 5,000 to request a commercial bank transfer.
• Local Sri Lanka Pro & Ultra Plans: No minimum balance restriction (LKR 0). You can withdraw any earnings amount directly to your local bank account at any time.

• Digital Products & Audio Tracks: Up to 100MB per downloadable file.
• Video Course Lessons: High-definition .mp4 and .mov video uploads.
• Image & Photo Wallpapers: Up to 50MB.
• Cover Graphics & Thumbnails: Up to 50MB.

Yes. Use the Device Toggle in the editor toolbar to switch to Mobile View. You can rearrange card positions and adjust block heights specifically for mobile without changing your desktop layout.

Once you add the CNAME record (cname.ceynk.com) at your domain provider, DNS verification and SSL certificate provisioning usually complete within 5 to 30 minutes.

When enabled, the content of that block is locked on your public link-in-bio page. Visitors must type the secret passphrase or provide their email address. Once completed, the card unlocks and reveals the downloads, links, or media.